Return Policy

Custom and Personalized Items Policy

Custom and personalized items are created specifically for you and, therefore, cannot be returned or refunded. If there is an error with your product, please contact us to resolve the issue.

Return Policy for Non-Custom Items

To return a non-custom item, it must be new, unused, and in its original condition and packaging. Returns are accepted only within 15 days from the date of purchase. For any questions, please contact us at orders@ohsillybaby.com. Returns requested after 15 days from the purchase date are not eligible for a refund or exchange. The buyer is responsible for return shipping costs, and refunds will be issued minus the original shipping fees.

Non-refundable item(s)

• Gift Certificates

• Custom and Personalized Items