Frequently Asked Questions

Absolutely! Many of our items are fully customizable. For example, our beanie hats can be personalized with your choice of font, vinyl color, and name. We’ll work with you to make sure your order is just the way you want it.

Each product listing will have a section where you can enter your personalization details. For example, for name beanies, you’ll be able to choose the color of the beanie, the vinyl color, and the font. If you have any special requests, feel free to send us a message.

Most of our products are made to order, so processing times may vary. Typically, your item will be ready to ship within 1–4 business days. Shipping times will depend on your location, but you can expect your package within 5–10 business days after it ships. Please note that international shipping may take longer.

If you need your order by a specific date, please contact us. We can work together to make sure your package is shipped on time using the right shipping method.

Yes, your card will be charged immediately. For your security, we do not store any payment information.

After your order ships, you’ll get an email with your tracking number. If it feels like you’re waiting too long, be sure to check your spam or promotions folders, as it might have landed there.

If you're unsure, you can log into your account and view the status of your order.

*Keep in mind that tracking information may take a day or two to update. If it seems like there’s no movement, it’s probably just on its way!

All items are shipped from Northern California.

We currently ship within the United States and Canada.

Absolutely! If you’re in the Elk Grove, California area, feel free to reach out to us to arrange a meeting—no shipping fees required!

How to order for local pickup:

Reach out to us! After we finalize the details, we’ll send a custom order link straight to your email.

Yes. We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Our shopping cart processes all the information by using the latest security technology.

Your credit card information is encrypted during transmission using a secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

If you have any questions or need assistance with an order, feel free to reach out to us through our contact page or send an email to info@ohsillybaby.com. We’ll get back to you as soon as we can!